Stay in your vehicle with your doors locked at all times unless you are in a parking lot or out of the way of traffic.

When the Service Provider arrives, crack your window and ask them to confirm their company name. This will ensure your safety.

If the Service Provider has not shown up within 20 minutes of the above ETA contact them at the number in the text message and ask for an update.

You will receive a call approximately 20 minutes after your assigned ETA. Please respond promptly so we can take action as necessary.

You are required to provide a tow destination. If the destination is closed or after hours then follow your organizations after hours policies.