ABOUT US
RELIABLE ROADSIDE RESCUE SINCE 1924
National Automobile Club has provided emergency roadside assistance for over 96 years. We provide personal memberships and commercial service for the federal & state governments, fuel card companies, insurance companies, warranty & leasing companies, car companies and countless other businesses in the USA & Canada.
Our team of roadside experts is comprised of our Customer Success Managers, Call Center Operators and Operations Specialists that are here to support you anytime of the day or night.
We offer a full range of Roadside Assistance that includes:
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Tire Repair
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Towing
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Winching
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Battery Jumps
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Lockouts
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Roadside Repairs
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Fuel Delivery
Moreover, we partner with, and embed our service into, leading insurance companies, fuel card providers, leasing companies, warranty companies and fleet management companies to seamlessly offer their customers first in class Roadside Assistance.
Feel free to contact us with any questions or call our Roadside Hotline if you need immediate assistance.
We are also hiring, so if your interested in joining us, take a look at our careers.
FASTER
SERVICE
Get Emergency Roadside Assistance to come rescue you no matter what the time of the day or night it is. Call or press a button to faster service anywhere, anytime.
LIVE CALL
CENTER SUPPORT
Our 24x7 Live Call Center Support is available 365 days a year for any roadside service you may need.
24/7/365
ANY TIME
ANYWHERE
ANY SIZE
Our customers and NAC App users get professional and prompt services anytime, anywhere!
Be a part of a unique Employee Owned organization that provides world-class service and is committed to:
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Competitive wages and benefits
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A culture of growth, learning, and development
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High-energy and collaborative work environment
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A strong commitment to diversity
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The satisfaction of helping people every day
CURRENT JOB OPENINGS
Service Coordinator I – Operations- Burlingame, CA
Job Description:
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24/7/365” and have both full time and part time positions available,
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On-site training & off-site training
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Once training completed, option to work remotely only for CA residents
The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Supervisor. This position will be based remotely at our office locates in Burlingame California. The Service Coordinator I has responsibility for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.
Full time benefits include:
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Health care benefits
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Paid Time Off
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401(k) Plan w/matching
Principal duties and responsibilities include:
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Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance
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Communicate and document with Supervisors all complaints or concerns made by customers
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Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift
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Communicate immediately with Supervisors if any problems with equipment, hardware or software
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Assign appropriate vendor to perform service
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Clearing Calls
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95% “on” available to take basic calls
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Other projects as assigned
Qualifications:
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Excellent verbal/written/ communication, and listening skills with a customer focus
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Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)
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Requires minimal supervision
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Sense of Urgency
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Organizational skills
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Teamwork mindset – you take ownership of your work and team success
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Adhere to quality standards and service level agreements
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Map reading skills
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Full-time or Part-Time, with flexible hours working remotely only for CA residents, pending training completion
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High School or GED and one year of work experience preferably in customer service/call center environment
For consideration, please email resume to [email protected], and be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!
Call Center Manager (FT) – Burlingame, CA
Job Description:
The National Automobile Club is an Emergency Road Service Organization that has been providing its customers with the highest level of service, nationwide for over 95 years. We are looking for a Call Center Manager to oversee our 24x7 remote workers, inbound call centers located in Burlingame and Morgan Hill, CA.
The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints and questions from customers. The position requires a highly-organized professional with management experience who will promote efficient call center operations. The goal is to increase customer satisfaction and to insure our agents meet their benchmarks.
The Manager has overall responsibility for the NAC Call Center and must be available to affect the entirety of the team’s operations and to assist the team in all ways. Responsibilities include but are not limited to:
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Managing the call center staff remote and in call centers; including hiring, training, coaching, scheduling and evaluations.
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Achieving call center goals (for example Average Speed of Answer and Elapsed Time to Dispatch) along with quality control measures.
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Identifying, coordinating and implementing new processes and tools to improve call center efficiencies and increase customer satisfaction.
Qualifications:
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Self-motivated, flexible, high sense of urgency and demonstrated ability to creatively solve problems.
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Excellent verbal and written communication and listening skills.
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Exemplary customer service focus.
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Strong computer skills (Word, Excel, call center reporting applications).
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5+ years in a lead/supervisory or management position in a customer service/call center environment.
Benefits will be commensurate with a 401(k) Plan, health care benefits and Paid Time Off. The compensation for this position will commensurate with experience and ability.
For consideration, please email resume to [email protected] and include required salary range. Be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!
Accounting Manager (in office) – Burlingame, CA
Job Description:
The National Automobile Club is currently seeking an Accounting Manager who will report to the CEO. This position will be based at our office located in Burlingame, California. The Accounting Manager will be primarily responsible for the daily operations of the accounting department. The position also includes the formulation and administration of approved accounting practices and for providing management with accurate reports of financial results.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year to a wide range of industries. New related technology and financial products will be launched in the near future.
Benefits include a 401(k) Plan, health care benefits, and Paid Time Off.
Principal duties and responsibilities:
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Responsible for all corporate accounting functions such as Accounts Payable, Accounts Receivable, General Ledger, Financial Statements, and Budget Performance.
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Hands on supervision of Accounting Department Personnel.
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Cash Management
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Preparation of general tax reports such as Personal Property Taxes, Business Taxes and filing of the Annual Department of Insurance Statement.
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Responsible for the Monthly Closing which includes Journal Entries, accruals and subledger reconciliations to ensure timely presentation of Financial Reports.
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Coordination, review and timely completion of Annual Audit.
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Improvement of processes by automating a high volume of manually processed transactions.
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Other duties as assigned.
Qualifications:
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Excellent verbal and written communication skills.
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Exemplary customer service focus supporting internal and external customers
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Highly proficient in Microsoft Suite of applications, especially Excel
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Strong experience with Great Plains or equivalent software.
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Prioritise a heavy, varying workload while adhering to tight deadlines
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Public company experience preferred.
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Good mentoring and training skills, good team collaboration skills
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Aptitude with technology is a must
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Bachelor degree in Accounting or Finance
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5-6 years of general ledger analysis, financial reporting, audits.
For consideration, please email resume to [email protected] and be sure to check out the NAC’s website at www.nacroadservice.com to learn about our many opportunities.
Business Development Manager (in office) – Burlingame, CA
Job Description:
The National Automobile Club is currently seeking a Business Development Manager. This position is based at our office located in Burlingame, California. The Business Development Manager is responsible for achieving designated sales revenue targets for emergency roadside assistance programs, acquiring new business clients and growing the business with existing clients.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year to a wide range of industries. New related technology and financial products will be launched in the near future.
Benefits include a 401(k) Plan, health care benefits, and Paid Time Off (PTO).
Principal duties and responsibilities:
Sales:
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Research, identify, establish and develop relationships within potential business clients
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Source new prospects, plan and schedule sales calls with identified decision makers, including in-person presentations and follow-up calls
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Maintain a program of sales mailings and emails to target lists
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Close sale, complete contract/agreement documentation, facilitate internal account setup, monitor and measure program rollouts
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Manage the sales cycle and provide regular updates and reports
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Establish relationships with customers, facilitate escalation and questions, full account management duties
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Penetrate and grow existing customers
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Work with internal NAC team to ensure exemplary customer service levels
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Periodic travel as required
Qualifications:
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College degree preferred
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Minimum of 2 year’s sales experience
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Strong relationship building, presentation and negotiating skills
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Demonstrated ability to articulate and communicate including, listening skills in presentation to perspective clients
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Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)
For consideration, please email resume to [email protected] and be sure to check out the NAC’s website at www.nacroadservice.com to learn about our many opportunities.