SERVICE PROVIDERS

JOIN OUR NETWORK

TODAY!

GET ON OUR NETWORK &

START TAKING SERVICE CALLS

NAC Smartphone App

NAC Live Call Center

Small Businesses

Larger Customer Base

Mixed commercial Fleets

SERVICE PROVIDERS

ACCESS YOUR

PERSONALIZED PORTAL

2021 CLOSING DATES FOR PAYMENT

The National Automobile Club issues payments twice a month only to those who submit invoices using our vendor portal. Checks will be mailed the Wednesday following the close dates. It’s easy to sign-up for NAC Vendor Portal. Contact us at JoinUs@thenac.com to get sign-up as our preferred Service Provider.

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TO REGISTER

1. Go to the NAC vendor portal site at https://portal.thenac.com

2. Click on the ‘SIGN-UP’ button

3. Fill out the application form, provide insurance certificate and a W9. You must use a valid email address as your User Name.

4. Click “JOIN OUR NETWORK TODAY!”. You will receive an email after your account has been approved.

5. Once approved, “Login” at https://portal.thenac.com

6. Questions? Email us at joinus@thenac.com

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INVOICE CUT-OFF DATE

Below are the cut-off dates for invoice submission:

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2021 CLOSING DATES FOR PAYMENT

Q1  2021                                   Q2  2021    

 January 13, 2020                      April 14, 2020  

 January 27, 2020                    April 28, 2020   

February 10, 2020                    May 12, 2020  

  February 24, 2020                  May 26, 2020    

March 10, 2020                      June 9, 2020 

  March 24, 2020                      June 23, 2020   

Q3  2021                                        Q4  2021      

 July 14, 2021                           October 13, 2021 

July 28,2021                           October 27, 2021

    August 11, 2021                      November 10, 2021

    August 25, 2021                       November 24, 2021

  September 15, 2021                December 15, 2021

   September 29, 2021                December 29, 2021 

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FASTER PAYMENT

For faster payments, we encourage all vendors to submit invoices from NAC Portal. All emailed, mailed, or faxed invoices will be paid on a monthly basis. The payment close dates for mailed or faxed invoices is the last Wednesday of every month. Checks will be mailed the Wednesday following the close dates.

Invoices received after the corresponding close dates will be processed in the following pay period. Prompt billing provides for prompt payment. Please remember that invoices received after 30 days from service date will not be honored for payment.

OUR CONTACT

You can reach a Service Provider Manager at JoinUs@thenac.com or Accounting@thenac.com

Mailing Address: NAC Road Service, Attn: Accounts Payable,  111 Anza Blvd, Burlingame, CA 94010

Phone number: (650) 294-7000

Fax Number: (650) 294-7027

FAQs

SERVICE CALLS

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How does NAC dispatch service calls?

NAC currently has the capability of dispatching service calls by Towbook Dispatch System, telephone, fax, and email, providing all the necessary information for you to render the service in a timely and professional manner.

PAYMENTS

What is NAC’s payment process?

The National Automobile Club issues payment twice a month. Payments are usually processed on the 1st and approximately the 17th of each month for services billed by the close date. Please refer to our posted close dates. Invoices received 30 days after the date of service, will not be paid on time.

How do I invoice NAC?

For faster payments, invoices MUST be uploaded through your

SERVICE PROVIDER PORTAL, within 30 days of providing a service.

If there are issues with submitting an invoice, you can contact our Service Provider Manager Team at JoinUs@thenac.com or Accounting Department at accounting@thenac.com.

Invoices may be faxed to 650.294.7027

Invoices can also be mailed to NAC at:
National Automobile Club
111 Anza Blvd, Suite 109,

Burlingame, CA 94010

Do I have to use a special NAC invoice or can I use my own company’s invoice?

Your company’s invoice will be accepted for payment.

Do I provide a receipt to the customer?

Receipts are not provided to customers unless you have collected payment directly from them and then only for the amount that you have collected. Advise the customer that if they are in need of a receipt they need to contact NAC directly at contact@thenac.com.

What information do I need to supply on an invoice?

The following information will ensure timely payment:

• Your company name, address city, state, zip and telephone numbers must be on your invoice.

• Your Garage Code (assigned at the time of contract approval).

• The PO# given by the NAC dispatcher (assigned at the time of dispatch).

• The date service is provided.

• Year of the vehicle.

• Make of the vehicle.

• Model of the vehicle.

• The license number of the vehicle.

• Vehicle number (Fleet customers only).

• The VIN number.

• Odometer

• Any existing damage must be noted.

• The type of service performed must be specified.

• Address of the disablement.

• Tow destination (if applicable).

• The contract base rate.

• Total miles to the scene, Miles to the scene included and Miles Billable to the scene of the disablement is to be included on the invoice.

• Total towed miles, Towed miles included and Billable towed miles are to be included on the invoice.

• The signature of the person receiving the vehicle when different from the original person serviced.

• The client’s signature must be obtained on the invoice

• The servicing persons’ name.

• Time at the scene (when over 30 minutes).

• Time at the scene for extra personnel (when applicable).

• Special services billed. You must be specific as to the service provided. Prior approval is required.

Can I bill NAC online?

Yes, NAC's Web Portal is currently active and is available 24/7.

CONTACT NAC

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If I have specific billing questions, who do I talk to?

For questions regarding billing or any other matters contact NAC at accounting@thenac.com or 800-356-4776.

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Do I need to report changes to service calls?

Any change to the service as dispatched by NAC MUST BE reported to NAC at the time of the service, including services that are GOA or NSR. Contact NAC at 800-356-4776.

Do I need to clear service calls that have been completed?

NAC asks that service calls be cleared as close to real time as possible. You may currently clear service calls by dialing

1-800-356-4776, follow the prompts to clear the service.