2019 CLOSING DATES FOR PAYMENT

The National Automobile Club issues payments twice a month only to those who submit invoices using our vendor portal. Checks will be mailed the Wednesday following the close dates. It’s easy to sign-up for NAC Vendor Portal. Contact us at JoinUs@thenac.com to get sign-up as our preferred Service Provider.

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TO REGISTER

1. Go to the NAC vendor portal site at https://portal.thenac.com

2. Click on the ‘SIGN-UP’ button

3. Fill out the application form, provide insurance certificate and a W9. You must use a valid email address as your User Name.

4. Click “JOIN OUR NETWORK TODAY!”. You will receive an email after your account has been approved.

5. Once approved, “Login” at https://portal.thenac.com

6. Questions? Email us at joinus@thenac.com

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INVOICE CUT-OFF DATE

Below are the cut-off dates for invoice submission:

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2019 CLOSING DATES FOR PAYMENT

Q1  2019                                    Q2  2019    

 January 9, 2019                      April 10, 2019  

 January 23, 2019                    April 24, 2019   

February 6, 2019                    May 15, 2019  

  February 20, 2019                  May 29, 2019    

March 13, 2019                      June 12, 2019 

  March 27, 2019                      June 26, 2019   

Q3  2019                                        Q4  2019      

 July 10, 2019                           October 19, 2019 

July 24,2019                            October 23, 2019

    August 14, 2019                      November 13, 2019

    August 28, 2019                       November 27, 2019 

  September 11, 2019                December 11, 2019

   September 25, 2019                December 25, 2019 

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FASTER PAYMENT

For faster payments, we encourage all vendors to submit invoices from NAC Portal. All emailed, mailed, or faxed invoices will be paid on a monthly basis. The payment close dates for mailed or faxed invoices is the last Wednesday of every month. Checks will be mailed the Wednesday following the close dates.

Invoices received after the corresponding close dates will be processed in the following pay period. Prompt billing provides for prompt payment. Please remember that invoices received after 30 days from service date will not be honored for payment.

OUR CONTACT

You can reach a Service Provider Manager at JoinUs@thenac.com or Accounting@thenac.com

Mailing Address: NAC Road Service, Attn: Accounts Payable,  111 Anza Blvd, Burlingame, CA 94010

Phone number: (650) 294-7000

Fax Number: (650) 294-7027

FAQs

SERVICE CALLS

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How does NAC dispatch service calls?

NAC currently has the capability of dispatching service calls by Towbook Dispatch System, telephone, fax, and email, providing all the necessary information for you to render the service in a timely and professional manner.

PAYMENTS

What is NAC’s payment process?

The National Automobile Club issues payment twice a month. Payments are usually processed on the 1st and approximately the 17th of each month for services billed by the close date. Please refer to our posted close dates. Invoices received 30 days after the date of service, will not be paid on time.

How do I invoice NAC?

For faster payments, invoices MUST be uploaded through your

SERVICE PROVIDER PORTAL, within 30 days of providing a service.

If there are issues with submitting an invoice, you can contact our Service Provider Manager Team at JoinUs@thenac.com or Accounting Department at accounting@thenac.com.

Invoices may be faxed to 650.294.7027

Invoices can also be mailed to NAC at:
National Automobile Club
111 Anza Blvd, Suite 109,

Burlingame, CA 94010

Do I have to use a special NAC invoice or can I use my own company’s invoice?

Your company’s invoice will be accepted for payment.

Do I provide a receipt to the customer?

Receipts are not provided to customers unless you have collected payment directly from them and then only for the amount that you have collected. Advise the customer that if they are in need of a receipt they need to contact NAC directly at contact@thenac.com.

What information do I need to supply on an invoice?

The following information will ensure timely payment:

• Your company name, address city, state, zip and telephone numbers must be on your invoice.

• Your Garage Code (assigned at the time of contract approval).

• The PO# given by the NAC dispatcher (assigned at the time of dispatch).

• The date service is provided.

• Year of the vehicle.

• Make of the vehicle.

• Model of the vehicle.

• The license number of the vehicle.

• Vehicle number (Fleet customers only).

• The VIN number.

• Odometer

• Any existing damage must be noted.

• The type of service performed must be specified.

• Address of the disablement.

• Tow destination (if applicable).

• The contract base rate.

• Total miles to the scene, Miles to the scene included and Miles Billable to the scene of the disablement is to be included on the invoice.

• Total towed miles, Towed miles included and Billable towed miles are to be included on the invoice.

• The signature of the person receiving the vehicle when different from the original person serviced.

• The client’s signature must be obtained on the invoice

• The servicing persons’ name.

• Time at the scene (when over 30 minutes).

• Time at the scene for extra personnel (when applicable).

• Special services billed. You must be specific as to the service provided. Prior approval is required.

Can I bill NAC online?

Yes, NAC's Web Portal is currently active and is available 24/7.

CONTACT NAC

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If I have specific billing questions, who do I talk to?

For questions regarding billing or any other matters contact NAC at accounting@thenac.com or 800-356-4776.

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Do I need to report changes to service calls?

Any change to the service as dispatched by NAC MUST BE reported to NAC at the time of the service, including services that are GOA or NSR. Contact NAC at 800-356-4776.

Do I need to clear service calls that have been completed?

NAC asks that service calls be cleared as close to real time as possible. You may currently clear service calls by dialing

1-800-356-4776, follow the prompts to clear the service.