RELIABLE ROADSIDE RESCUE SINCE 1924
LIVE CALL CENTER
SUPPORT FOR EVERY CUSTOMER
Providing reliable roadside rescue, consistently, professionally and efficiently for over 90+ years, is no easy task...but we have been pros at it for over 90 years now. Our success comes from following our founders' vision of delivering the highest quality roadside assistance in the industry. Our coverage extends across the entire United States, covering small town to bustling cities or somewhere in between. We are proud to provide customized solutions for all vehicle classes.
Your safety is our concern. With our extensive Service Partner Network, we will have you back on the road in no time. No Roadside Emergency is convenient when you are trying to run your business or enjoy a ride with the family. Having 24/7/365 Live Call Center Support can put your concerns to rest so you can continue to do what you do best! With NAC Smartphone App and latest locating technology we have you covered while you get to your destination!
CUSTOMER LOYALTY | PROFESSIONAL SERVICES | CUSTOMER SATISFACTION | BUILDING TRUST
Get Emergency Roadside Assistance to come rescue you no matter what the time of the day or night it is. Call or press a button to faster service anywhere, anytime.
Never be stranded on the side of a road. Download our smartphone app and have the service come to you.
Our price competitive programs let you have access to affordable Emergency Roadside Assistance across the US.
Our 24x7 Live Call Center Support is available 365 days a year for any roadside service you may need.
Our customers and NAC App users get professional and prompt services anytime, anywhere!
Be part of a well established and an ever-evolving company. We have been in the business of providing RELIABLE ROADSIDE RESCUE since 1924 to motorists, individuals, non-profits, businesses, insurance policyholders and those on the go. Our philosophy is simple-hire the best professionals to assist with emergency roadside requests.
With the latest technological tools, greatest people and a strong network of Service Professionals, we have been able to create a name for ourselves within the roadside industry by providing prompt and professional services to our customers.
Every individual at NAC Road Service plays a significant part in contributing towards the company, it's culture and it's customers. We are always looking for smart and collaborative team players that can enhance our company values and work towards making a difference.
Be a part of a unique Employee Owned organization that provides world-class service and is committed to:
Competitive wages and benefits
A culture of growth, learning, and development
High-energy and collaborative work environment
A strong commitment to diversity
The satisfaction of helping people every day
CURRENT JOB OPENINGS
Service Coordinator – Burlingame, CA
The National Automobile Club is currently seeking a Service Coordinator. This position will be based at our office located in Foster City, California. The Service Coordinator I has responsibility for answering, assigning, dispatching and follow-up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.
The candidate must be self-motivated, flexible, and have the demonstrated ability to creatively solve problems.
About the Nation Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide provides a safe and secure driving environment for our customers.
Benefits include a 401(k) Plan, ESOP participation, health care benefits, vacation and sick pay. The compensation for this position will commensurate with experience and ability.
Principal duties and responsibilities include:
Answer incoming phone calls, to provide roadside assistance
Communicate and document with Supervisors all complaints or concerns made by customers
Follow-up on calls to confirm calls are complete and closed
Communicate immediately with Supervisors if any problems with equipment, hardware or software
Assign appropriate vendor to perform service
Other projects as assigned
Excellent verbal/written/ communication, and listening skills with a customer focus
Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)
Sense of Urgency
Full-time or Part-Time, with flexible hours
High School or GED and one year of work experience preferably in customer service/call center environment
Inside Sales Representative (FT) – Burlingame, CA
The National Automobile Club is currently seeking an Inside Sales Representative. This position is based at our office located in Burlingame, California. The Inside Sales Representative is responsible for achieving designated sales revenue targets for emergency roadside assistance programs, acquiring new business clients and growing the business with existing clients
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.
Benefits include a 401(k) Plan, ESOP participation, health care benefits, and Paid Time Off (PTO). The compensation (base salary and commission) for this position will be dependent on experience and ability.
Principal duties and responsibilities:
Research, identify, establish and develop relationships within potential business clients
Source new prospects, plan and schedule sales calls with identified decision makers, including in-person presentations and follow-up calls
Maintain a program of sales mailings and emails to target lists
Close sale, complete contract/agreement documentation, facilitate internal account setup, monitor and measure program rollouts
Manage the sales cycle and provide regular updates and reports
Establish relationships with customers, facilitate escalation and questions, full account management duties
in-person meetings with our large prospects and established clients, when necessary
Work with internal NAC team to ensure exemplary customer service levels
Minimum of 2 year’s sales experience
Strong relationship building, presentation and negotiating skills
Demonstrated ability to articulate and communicate including, listening skills in presentation to perspective clients
Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)