Call Center Headset

ABOUT US

RELIABLE ROADSIDE RESCUE SINCE 1924

National Automobile Club has provided emergency roadside assistance for over 96 years. We provide personal memberships and commercial service for the federal & state governments, fuel card companies, insurance companies, warranty & leasing companies, car companies and countless other businesses in the USA & Canada.

Our team of roadside experts is comprised of our Customer Success Managers, Call Center Operators and Operations Specialists that are here to support you anytime of the day or night.

Feel free to contact us with any questions or call our Roadside Hotline if you need immediate assistance. 

CUSTOMER LOYALTY PROFESSIONAL SERVICES CUSTOMER SATISFACTION BUILDING TRUST

FASTER

SERVICE

Get Emergency Roadside Assistance to come rescue you no matter what the time of the day or night it is. Call or press a button to faster service anywhere, anytime.

NAC APP
ROADSIDE

ON-THE-GO

Never be stranded on the side of a road. Download our smartphone app and have the service come to you. 

NAC APP
ROADSIDE

ON-THE-GO

Our price competitive programs let you have access to affordable Emergency Roadside Assistance across the US.

LIVE CALL

CENTER SUPPORT

Our 24x7 Live Call Center Support is available 365 days a year for any roadside service you may need.

24/7/365

ANY TIME

ANYWHERE

ANY SIZE

 

Our customers and NAC App users get professional and prompt services anytime, anywhere!

 
CAREER

Be part of a well established and an ever-evolving company.  We have been in the business of providing RELIABLE ROADSIDE RESCUE since 1924 to motorists, individuals, non-profits, businesses, insurance policyholders and those on the go. Our philosophy is simple-hire the best professionals to assist with emergency roadside requests.

 

With the latest technological tools, greatest people and a strong network of Service Professionals, we have been able to create a name for ourselves within the roadside industry by providing prompt and professional services to our customers.

 

Every individual at NAC Road Service plays a significant part in contributing towards the company, it's culture and it's customers. We are always looking for smart and collaborative team players that can enhance our company values and work towards making a difference.

WE OFFER

Be a part of a unique Employee Owned organization that provides world-class service and is committed to:

  • Competitive wages and benefits
  • A culture of growth, learning, and development
  • High-energy and collaborative work environment
  • A strong commitment to diversity
  • The satisfaction of helping people every day

CURRENT JOB OPENINGS

Service Coordinator I – Operations- Morgan Hill & Burlingame, CA

 

Job Description:

  • 24/7/365” and have both full time and part time positions available,

  • On-site training & off-site training

  • Once training completed, option to work remotely only for CA residents

 

The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Supervisor.  This position will be based remotely at our office locates in Morgan Hill, and/or Burlingame California.  The Service Coordinator I has responsibility for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.

 

About the National Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year.  Our wide range of services nationwide, provides a safe and secure driving environment for our customers.

 

Full time benefits include:

  • Health care benefits

  • Paid Time Off

  • 401(k) Plan w/matching

  • ESOP participation

 

Principal duties and responsibilities include:

  • Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance

  • Communicate and document with Supervisors all complaints or concerns made by customers

  • Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift

  • Communicate immediately with Supervisors if any problems with equipment, hardware or software

  • Assign appropriate vendor to perform service

  • Clearing Calls

  • 95% “on” available to take basic calls

  • Other projects as assigned

 

Qualifications:

  • Excellent verbal/written/ communication, and listening skills with a customer focus

  • Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)

  • Requires minimal supervision

  • Sense of Urgency

  • Organizational skills

  • Teamwork mindset – you take ownership of your work and team success

  • Adhere to quality standards and service level agreements

  • Map reading skills

  • Full-time or Part-Time, with flexible hours working remotely only for CA residents, pending training completion

  • High School or GED and one year of work experience preferably in customer service/call center environment

 

 

For consideration, please email resume to HR@thenac.com, and be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!

Inside Sales Representative (FT) – Burlingame, CA

Job Description:

The National Automobile Club is currently seeking an Inside Sales Representative.  This position is based at our office located in Burlingame, California.  The Inside Sales Representative is responsible for achieving designated sales revenue targets for emergency roadside assistance programs, acquiring new business clients and growing the business with existing clients

 

About the National Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year.  Our wide range of services nationwide, provides a safe and secure driving environment for our customers.

 

Benefits include a 401(k) Plan, ESOP participation, health care benefits, and Paid Time Off (PTO).  The compensation (base salary and commission) for this position will be dependent on experience and ability.

 

Principal duties and responsibilities:

 

Sales

  • Research, identify, establish and develop relationships within potential business clients

  • Source new prospects, plan and schedule sales calls with identified decision makers, including in-person presentations and follow-up calls

  • Maintain a program of sales mailings and emails to target lists

  • Close sale, complete contract/agreement documentation, facilitate internal account setup, monitor and measure program rollouts

  • Manage the sales cycle and provide regular updates and reports

  • Establish relationships with customers, facilitate escalation and questions, full account management duties

  • in-person meetings with our large prospects and established clients, when necessary

  • Work with internal NAC team to ensure exemplary customer service levels

 

Qualifications:

  • BA/BS degree

  • Minimum of 2 year’s sales experience

  • Strong relationship building, presentation and negotiating skills

  • Demonstrated ability to articulate and communicate including, listening skills in presentation to perspective clients

  • Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)

 

 

For consideration, please email resume to HR@thenac.com and be sure to check out the NAC’s website at www.thenac.com to learn about our many years of opportunities!

Call Center Manager (FT) – Burlingame, CA

Job Description

The National Automobile Club is an Emergency Road Service Organization that has been providing its customers with the highest level of service, nationwide for over 95 years. We are looking for a Call Center Manager to oversee our 24x7 remote workers, inbound call centers located in Burlingame and Morgan Hill, CA.

The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints and questions from customers. The position requires a highly-organized professional with management experience who will promote efficient call center operations. The goal is to increase customer satisfaction and to insure our agents meet their benchmarks.

The Manager has overall responsibility for the NAC Call Center and must be available to affect the entirety of the team’s operations and to assist the team in all ways. Responsibilities include but are not limited to:

  • Managing the call center staff remote and in call centers; including hiring, training, coaching, scheduling and evaluations.

  • Achieving call center goals (for example Average Speed of Answer and Elapsed Time to Dispatch) along with quality control measures.

  • Identifying, coordinating and implementing new processes and tools to improve call center efficiencies and increase customer satisfaction.

 

Qualifications:

  • Self-motivated, flexible, high sense of urgency and demonstrated ability to creatively solve problems.    

  • Excellent verbal and written communication and listening skills.

  • Exemplary customer service focus.

  • Strong computer skills (Word, Excel, call center reporting applications).

  • 5+ years in a lead/supervisory or management position in a customer service/call center environment.

 

Benefits will be commensurate with a 401(k) Plan, ESOP participation, health care benefits and Paid Time Off.  The compensation for this position will commensurate with experience and ability.

 

For consideration, please email resume to HR@thenac.com and include required salary range. Be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!