The National Automobile Club is currently seeking a Service Coordinator.  This position will be based at our office located in Foster City, California.  The Service Coordinator I has responsibility for answering, assigning, dispatching and follow-up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.

 

The candidate must be self-motivated, flexible, and have the demonstrated ability to creatively solve problems.

 

About the Nation Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year.  Our wide range of services nationwide provides a safe and secure driving environment for our customers.

 

Benefits include a 401(k) Plan, ESOP participation, health care benefits, vacation and sick pay.  The compensation for this position will commensurate with experience and ability.

 

Principal duties and responsibilities include:

• Answer incoming phone calls, to provide roadside assistance

• Communicate and document with Supervisors all complaints or concerns made by customers

• Follow-up on calls to confirm calls are complete and closed

• Communicate immediately with Supervisors if any problems with equipment, hardware or software

• Assign appropriate vendor to perform service

• Other projects as assigned

 

Qualifications:

• Excellent verbal/written/ communication, and listening skills with a customer focus

• Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)

• Sense of Urgency

• Organizational skills

• Full-time or Part-Time, with flexible hours

• High School or GED and one year of work experience preferably in customer service/call center environment

 

For consideration, please email resume to HR@thenac.com, and be sure to check out NAC’s website at www.nacroadservice.com to learn about our many years of opportunities!

 

Job Description:

The National Automobile Club is currently seeking an Inside Sales Representative.  This position is based at our office located in Burlingame, California.  The Inside Sales Representative is responsible for achieving designated sales revenue targets for emergency roadside assistance programs, acquiring new business clients and growing the business with existing clients

 

About the National Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year.  Our wide range of services nationwide, provides a safe and secure driving environment for our customers.

 

Benefits include a 401(k) Plan, ESOP participation, health care benefits, and Paid Time Off (PTO).  The compensation (base salary and commission) for this position will be dependent on experience and ability.

 

Principal duties and responsibilities:

 

Sales

• Research, identify, establish and develop relationships within potential business clients

• Source new prospects, plan and schedule sales calls with identified decision makers, including in-person presentations and follow-up calls

• Maintain a program of sales mailings and emails to target lists

• Close sale, complete contract/agreement documentation, facilitate internal account setup, monitor and measure program rollouts

• Manage the sales cycle and provide regular updates and reports

• Establish relationships with customers, facilitate escalation and questions, full account management duties

• in-person meetings with our large prospects and established clients, when necessary

• Work with internal NAC team to ensure exemplary customer service levels

 

Qualifications:

• BA/BS degree

• Minimum of 2 year’s sales experience

• Strong relationship building, presentation and negotiating skills

• Demonstrated ability to articulate and communicate including, listening skills in presentation to perspective clients

• Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)

 

 

For consideration, please email resume to HR@thenac.com and be sure to check out the NAC’s website at www.thenac.com to learn about our many years of opportunities!